Q: Why is well status important?
Knowing whether a well is active, inactive, or decommissioned ensures
• Safe drinking water and irrigation practices
• Protection of groundwater quality
• Compliance with environmental and public health regulations

Q: What does it mean if a well is Active?
The well can pump water, and all water is measured with a meter, either individually or commingled with another well.

Q: What does it mean if a well is Inactive?
The well is not being used and meets the following inactive status requirements per the District’s Rules and Regulations/Title 178:

Metal plate installed on the discharge of the gearhead – NRD requirement (see attached document).

Securely covered – The well is covered to prevent its removal without the use of equipment or tools or unauthorized access, eliminates safety hazards to humans and animals, and prevents illegal disposal of wastes or contaminants.

            
Capped underground – The water well is marked so it can be easily located and identified as a water well, with the surrounding area kept clear of brush, debris, and waste material.

Q: What does it mean if a well is Decommissioned/Abandoned?
A well has be filled and sealed with the appropriate (well-type specific) procedure described in Title 178 NAC 12-012, by a DHHS licensed contractor. A notice of decommissioning must be submitted to the Director of the Department of Natural Resources (DNR) on a Notice of Decommissioning form supplied by the DNR within 60 days of the decommissioning.

Q:  What Browser works best for Online Reporting?
Google Chrome

Q:  Who is eligible to set up an Online Reporting account?
Any Operator who reports water use or files Phase II & III Management Area reports.

Q:  Can I use one account to report all of my wells and tracts?
One of the updates in the new version allows for accounts to be grouped together. Staff did their best to build the initial groups. If you are logged in and are missing information, please call the office and technical support will work with you to get everything corrected.

Q:  How do I set up an Online Reporting Account?
All you need is an email address.

• If you have previously reported online, you may continue using the same email address and password.
• If you have an email address on file with our office but have never reported online, please contact our office. Staff will activate your account so you can set a password.
• If we do not have an email address on file, please call our office and technical support staff will assist you in setting up an account.

Q:  What if I do not have an email address?
You will not be able to submit water use and Phase II & III Management Area reports online without an email address.  Contact the NRD office to arrange for hardcopy reports.

Q:  What criteria are there for passwords?
Your password must be a minimum of 8 characters without spaces.

Q:  How do I know my Online Report is complete?
Once you submit a report through the site, that entry will move from the ‘To Do’ list to the ‘Submitted’ list.  After District Staff review and approve the entry, it will move to the ‘Approved’ list and your report is complete. Another added feature in this version is an email confirmation. At the end of the business day an email confirmation will be sent to everyone who reported that day.

Q:  Is there a way for me to print a summary report once I have completed my reporting?
Yes, in the new version you can print a summary report for your records. Click 'Summary' and choose the summary report you would like to print.

Q:  What do I do if a report is sent back to the ‘To Do’ list by the District?
If a report has been questioned by District Staff, that report will be moved back to the ‘To Do’ list and you will be notified.

Q:  I am a landowner and I want to verify that my operator has filed all the necessary reports for my property?
At this time Landowners are not provided a log in.  In the future, the District hopes to provide that functionality.  You will need to call the NRD Office at 402-362-6601.

Q:  There is a well missing, or a well I do not operate, on my ‘To Do’ list?
Please contact Online Technical Support to assist with that change at 402-362-6601.

Q:  I have a well that I did not use.  Or, I have a sealed inactive well.  What do I need to report?
If you have an inactive well or well you did not use please fill in the Entry Comment stating that you did not use the well.  If the well has a flowmeter enter the ending meter reading.  If the well has a seal place a '0' in the hours pumped.  That verifies to us that you did not just overlook the well when reporting.

Q:  What does ‘Rollover’ mean?

When the flowmeter register rolls over and restarts at 0.  Example, if the prior years flowmeter reading is 975,000 and the current reading is 165,000.  The register has rolled over. 

Q:  What is the ‘Entry Comment’ for?
You can let us know anything concerning this well or flowmeter.  Examples might be:  I no longer operate this well or the flowmeter is broken.

Q:  Where do I enter my flow meter reading?
Your ending meter reading or hours pumped will be entered in the area under the aerial imagery.

Q:  I have entered my flowmeter reading but it still shows on my To Do list?
After you enter your flowmeter reading you must 'Save' the reading.  From the Properties tab click 'Submit' to move the well to the Submitted list.

Q:  What should I do if there are tracts missing from my ‘To Do’ list?
Please contact Online Technical Support to assist with that change at 402-362-6601.

Q: What should I do if there are tracts that I do not operate on my ‘To Do’ list? 
Verify your list of ‘Operating Partners’ by clicking your name in the upper right-hand corner of the screen and click ‘Manage Your Account’.  Your ‘Operating Partners’ are those people you are responsible for reporting for.  If edits to the list need to be made, please contact Online Technical Support at 402-362-6601.

Q:  What should I do if I have entered my practices on a tract but the tract still shows on my 'To Do' list?
Each time you enter a practice on a tract you must 'Save' the practice.  Once you have entered all the practices for the tract, click 'Submit' to move the tract to the Submitted list.

Q:  How do I submit an Account Information update? 
There are two ways to update your ‘Account Information’.  You can contact Online Technical Support at 402-362-6601; or email Technical Support by clicking the ‘Contact’ button on the left-hand side of the screen.

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